Shipping &Delivery

Overview

This policy covers delivery and fulfilment only. Purchase terms, product use terms, and the no-change-of-mind return position are covered separately in our Terms & Conditions.

Delivery areas

852Labs is based in Hong Kong. Available delivery destinations are shown at checkout. If a destination, address, or delivery method is not available at checkout, we may not currently support delivery to that location through the online store.

Processing time

Orders are prepared after payment confirmation and order review. Processing may take longer during public holidays, high-volume periods, stock checks, payment review, address review, or where we need additional information from you.

If a product is marked sold out, unavailable, preorder, or coming soon, dispatch will follow the availability status shown on the product page or in the order communication.

Delivery fees and timing

Delivery fees, methods, free-shipping rules, and estimated delivery timing are shown at checkout or on the relevant product page where available. Any stated delivery window, including Hong Kong delivery estimates, is an estimate unless checkout expressly states otherwise.

Courier capacity, weather, public holidays, access restrictions, customs processes, address issues, payment review, and stock checks may affect timing.

Address accuracy

You are responsible for providing accurate delivery details, including recipient name, phone number, full address, building, floor, unit, and any access information. If you notice an error after placing an order, contact Info@852labs.com as soon as possible. We cannot guarantee changes once fulfilment has started.

Failed delivery

If delivery fails because the address is incorrect, the recipient is unavailable, access is restricted, or the parcel is not collected in time, the courier may return the order or charge additional fees. We will review the order and contact you where a re-delivery, collection, or further action is possible.

Tracking and delivery updates

Where tracking is available, tracking details or delivery updates may be sent by email, SMS, customer account, courier message, or another contact method connected to the order. Tracking availability depends on the delivery method used.

Damaged or incorrect orders

If your order arrives damaged, defective, incomplete, or different from what you ordered, contact us within 48 hours of delivery with your order number, clear photos of the parcel, outer packaging, product packaging, and the issue. This helps us review the matter quickly and arrange an appropriate remedy where required.

Returns position

Change-of-mind returns and general purchase terms are governed by our Terms & Conditions. This Shipping & Delivery Policy is limited to fulfilment, delivery timing, failed delivery, and damaged, incorrect, or incomplete orders.

International orders

If international delivery is offered at checkout, the customer is responsible for any import duties, taxes, customs charges, or local clearance requirements unless checkout expressly states otherwise. Customs or border processing may delay delivery beyond the estimated timeframe.

Order changes and cancellation

Order changes or cancellation requests should be sent to us as soon as possible. Once an order has entered fulfilment or been dispatched, we may not be able to change the address, delivery method, item, or order status.

Contact

For delivery questions or order issues, contact 852Labs at Info@852labs.com with your order number and relevant details.