RETURNS &REFUNDS POLICY

01

All Sales Are Final

Due to the nature of our products (dietary supplements and consumables), we do not accept returns, exchanges, or provide refunds for "change of mind." Once an order has been dispatched, we cannot accept it back for hygiene and safety reasons. Please review your order carefully before confirming your purchase.

02

Defective or Damaged Items

We strictly comply with the Hong Kong Sale of Goods Ordinance (Cap. 26). If you receive a product that is damaged, defective, or incorrectly shipped, you are entitled to a replacement or refund.

To be eligible:

  • You must report the issue to us within 48 hours of delivery.
  • You must provide a photo of the damaged/defective item.
  • The item must be unused and in the same condition that you received it (unless the defect was only discoverable upon opening).
03

How to Request a Resolution

If there is an issue with your order, please email us immediately at info@852labs.com with:

  • Your Order Number
  • A clear photo of the issue
  • A brief description of the problem

We will review your case and arrange a replacement or refund if the product is confirmed to be faulty.