This Privacy Policy explains how 852Labs collects, uses, stores, and protects personal data when you visit our website, contact us, join our mailing list, or place an order through our online store.
852Labs operates this online store from Hong Kong. We handle personal data in line with the Personal Data (Privacy) Ordinance of Hong Kong where applicable, including the principles of fair collection, stated purpose, accuracy and retention, security, openness, and access and correction.
For privacy questions, access requests, correction requests, or marketing opt-out requests, contact Info@852labs.com.
We may collect your name, email address, phone number, billing address, delivery address, order details, payment status, account details, messages sent to us, marketing preferences, and website usage information such as device, browser, cart, checkout, cookie, and analytics data.
We collect this data when you provide it directly, when you interact with the store, when checkout or payment is processed, when fulfilment is arranged, when you contact us, or when website technologies record normal store activity.
Our online store runs on Shopify. Shopify and connected service providers may process personal data needed to operate the storefront, cart, checkout, payment, fraud prevention, customer accounts, analytics, and related services.
Where Shopify Network Intelligence or other Shopify Enhanced Services are enabled in Shopify Admin, Shopify may use customer data together with data from other Shopify merchants to provide and improve Shopify services, including personalization, store performance, risk protection, measurement, and advertising-related services. Shopify describes how it handles customer personal data in the Shopify Consumer Privacy Policy.
Payments are processed through checkout and payment service providers. We do not intentionally store full payment card numbers on our own systems. Payment providers may process payment details according to their own security standards, terms, and privacy policies.
We use personal data to operate the website, process orders, confirm payment, arrange fulfilment and delivery, provide customer support, manage order issues, prevent fraud or misuse, maintain business records, meet legal or accounting obligations, improve the website, and send product or brand communications where permitted.
We may share necessary personal data with service providers that support our store, including Shopify, payment processors, delivery and logistics providers, email or communication tools, analytics providers, customer-service tools, professional advisers, and parties required by law or regulatory process.
These providers may process data in Hong Kong or other locations where they operate. We use them to run the store, complete transactions, deliver orders, support customers, keep records, protect the store, and understand store performance.
Our website may use cookies and similar technologies to keep the storefront, cart, checkout, payment, security, and customer-account functions working. These essential technologies are needed for the store to operate properly.
We may also use analytics, preference, and marketing technologies to understand website performance, remember choices, measure traffic, improve the store, and support advertising or email performance where used.
Shopify customer privacy tools may provide a cookie banner or cookie preferences control when enabled in Shopify Admin or required for the customer's region. You can also manage cookies through your browser settings, but some store functions may not work correctly without essential cookies.
We send direct marketing only where permitted and where the required consent or no-objection indication has been obtained. Marketing may include product updates, brand news, offers, restock notices, or related communications.
You can opt out by using the unsubscribe link in a message or by contacting Info@852labs.com. We will not use silence as consent for direct marketing where Hong Kong law requires an explicit indication.
We keep personal data only for as long as reasonably needed for order fulfilment, customer support, accounting, legal, security, fraud-prevention, and business record purposes, or as otherwise required or permitted by law.
We use reasonable administrative, technical, and organisational measures to protect personal data, but no online transmission or storage system can be guaranteed to be completely secure.
Some service providers used by our store, including platform, payment, analytics, communication, and fulfilment providers, may process or store data outside Hong Kong. When this happens, personal data may be transferred to the places where those providers operate, subject to their security measures and contractual responsibilities.
You may contact us to request access to, or correction of, personal data we hold about you. We may need to verify your identity before handling the request. Requests can be sent to Info@852labs.com.
If a request relates to data held or processed by Shopify or another provider, we may need to work with that provider or direct you to the relevant provider privacy process.
Our website and products are not intended for children. If you believe a child has provided personal data to us, contact us so we can review the matter and take appropriate action.
For questions about this Privacy Policy or how we handle personal data, contact 852Labs at Info@852labs.com.